{"title":"Business \u0026 Investing","description":"\u003cp\u003eBusiness \u0026amp; Investing\u003c\/p\u003e","products":[{"product_id":"pre-owned-fabled-service-p-paperback-by-bonnie-jameson-betsy-sanders","title":"Pre-Owned Fabled Service P (Paperback) By Bonnie Jameson, Betsy Sanders","description":"\u003ctable class=\"product-description\"\u003e\n\u003ctr\u003e\n\u003cth\u003eGeneral Specification\u003c\/th\u003e\n\u003ctd\u003eSingle Book\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eLanguage\u003c\/th\u003e\n\u003ctd\u003eEnglish\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003e9780787909383. Pre-Owned\u003c\/th\u003e\n\u003ctd\u003eGood condition. Trade paperback. Language: English. Pages: 144. Trade paperback (US). Glued binding. 144 p. Contains: Unspecified. Warren Bennis Executive Briefing Series. Develop standard-setting customer service! Based on the best-selling book Fabled Service by BetsySanders! This program will help you develop exceptional customer servicethat puts your organization above your competition. InspiringFabled Service helps you assess your needs and select activities toimprove weak areas in your current customer service. Teach others vital customer service skills, such as how to: * Positively represent the organization * Satisfy customers so they will buy the product or service * Encourage customers to return * Understand what motivates people and initiates action * Solve problems immediately and effectively... and more! Simply written, this program includes all necessary materials tocreate results-oriented, customized customer service training. ATrainer's Guide includes specific direction for administering theCustomer Service Survey, which assesses individual strengths andweaknesses in three learning areas: understanding him or herselfand others; planning for results; and product\/service knowledge.The Guide also includes 12 prepared activities that correspond withthe three learning areas. Using results from the survey, you chooseactivities that will help your group improve in its weaker areas.Each activity specifies goals, materials needed, time required,physical setting, and process (including questions to help youreview what was learned and help people understand what can beapplied to every day situations). You will need to order a Participant Workbook for each personinvolved in the training. The Workbook includes a copy of thesurvey and participant materials for each activity. Create great service that gets customers talking!\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e","brand":"My Store","offers":[{"title":"Single Book \/ XS","offer_id":55474359402787,"sku":"qcp1786770185321","price":9.54,"currency_code":"USD","in_stock":true},{"title":"Single Book \/ S","offer_id":55474359435555,"sku":"rnl1786770185322","price":9.54,"currency_code":"USD","in_stock":true},{"title":"Single Book \/ M","offer_id":55474359468323,"sku":"gkm1786770185323","price":9.54,"currency_code":"USD","in_stock":true},{"title":"Single Book \/ L","offer_id":55474359501091,"sku":"mgb1786770185324","price":9.54,"currency_code":"USD","in_stock":true},{"title":"Single Book \/ XL","offer_id":55474359533859,"sku":"yvp1786770185325","price":9.54,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0984\/8858\/2435\/files\/pre-owned-fabled-service-p-paperback-by-bonnie-jameson-betsy-sanders_1.webp?v=1786770187"},{"product_id":"pre-owned-cq-developing-cultural-intelligence-at-work-hardcover-by-dr-p-chri","title":"Pre-Owned CQ: Developing Cultural Intelligence At Work (Hardcover) By Dr. P Chri","description":"\u003cp\u003ePre-Owned CQ: Developing Cultural Intelligence At Work (Hardcover) By Dr. P Christopher Earley, Soon Ang, Joo-Seng Tan\u003c\/p\u003e \u003ctable class=\"product-description\"\u003e\n\u003ctr\u003e\n\u003cth\u003eGeneral Specification\u003c\/th\u003e\n\u003ctd\u003eSingle Book\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eLanguage\u003c\/th\u003e\n\u003ctd\u003eEnglish\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003e9780804743136. Pre-Owned\u003c\/th\u003e\n\u003ctd\u003eGood condition. Hard cover. Language: English. Pages: 264. Sewn binding. Cloth over boards. With dust jacket. 264 p. Contains: Unspecified. Stanford Business Books (Hardcover). This book explains to those living and working in another country how to identify and develop their Cultural Intelligence, or CQ. Cultural intelligence is an outsider's natural ability to interpret and respond to unfamiliar cultural signals in an appropriate manner. CQ is distinguished by three core features: the head, or the ability to discover new information about a culture; the heart, or one's motivation and confidence in dealing with a culture; and the body, or the capability to adapt actions and behavior so that they are appropriate in a new culture. A manager with a high CQ can enter into new cultural settings-national, professional, organizational, regional-and immediately understand what is happening and why, confidently interact with people, and engage in the right actions. Filled with real-world examples and case studies, this book explains how to assess one's own skills and improve one's CQ.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e","brand":"My Store","offers":[{"title":"Single Book \/ XS","offer_id":55474359566627,"sku":"yil1786770186088","price":17.59,"currency_code":"USD","in_stock":true},{"title":"Single Book \/ S","offer_id":55474359599395,"sku":"gck1786770186089","price":17.59,"currency_code":"USD","in_stock":true},{"title":"Single Book \/ M","offer_id":55474359632163,"sku":"oip1786770186090","price":17.59,"currency_code":"USD","in_stock":true},{"title":"Single Book \/ L","offer_id":55474359664931,"sku":"mxx1786770186091","price":17.59,"currency_code":"USD","in_stock":true},{"title":"Single Book \/ XL","offer_id":55474359697699,"sku":"yqv1786770186092","price":17.59,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0984\/8858\/2435\/files\/pre-owned-cq-developing-cultural-intelligence-at-work-hardcover-by-dr-p-chri_1.webp?v=1786770188"},{"product_id":"pre-owned-taxes-for-dummies-2024-edition-paperback-by-eric-tyson","title":"Pre-Owned Taxes For Dummies: 2024 Edition (Paperback) By Eric Tyson","description":"\u003cp\u003ePre-Owned Taxes For Dummies: 2024 Edition (Paperback) By Eric Tyson, Margaret A Munro\u003c\/p\u003e \u003ctable class=\"product-description\"\u003e\n\u003ctr\u003e\n\u003cth\u003eGeneral Specification\u003c\/th\u003e\n\u003ctd\u003eSingle Book\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eLanguage\u003c\/th\u003e\n\u003ctd\u003eEnglish\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003e9781394226450. Pre-Owned\u003c\/th\u003e\n\u003ctd\u003eGood condition. Trade paperback. Language: English. Pages: 640. Trade paperback (US). Glued binding. 640 p. Contains: Illustrations. Cut your tax bill down to size with year-round tips and tricks Taxes For Dummies is the antidote to the annual headache that is the U.S. tax system. This book paves the way for you to file a return that maximizes all the deductions and credits available to you. It also provides insight on making smart financial decisions that help minimize your tax burden. Need to correct or revise a return? You'll find all the information you need to do it right this time. And, of course the A-word is covered-learn what to do if the IRS shows up on your doorstep to audit your return. This new edition provides updates on the latest changes to the U.S. tax system, so you can sail through this year's tax season, headache free. Prepare your yearly tax return with confidence Apply sound strategies to reduce your tax bill Discover year-round ways to keep more of your earnings Create a tax-savvy financial plan, with or without the help of an advisor With Taxes For Dummies, anyone seeking a deeper understanding of the U.S. tax filing system can learn what they need to save money and manage taxes throughout the year.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e","brand":"My Store","offers":[{"title":"Single Book \/ XS","offer_id":55474359730467,"sku":"cfe1786770186308","price":37.89,"currency_code":"USD","in_stock":true},{"title":"Single Book \/ S","offer_id":55474359763235,"sku":"vys1786770186309","price":37.89,"currency_code":"USD","in_stock":true},{"title":"Single Book \/ M","offer_id":55474359796003,"sku":"uai1786770186310","price":37.89,"currency_code":"USD","in_stock":true},{"title":"Single Book \/ L","offer_id":55474359828771,"sku":"gxc1786770186311","price":37.89,"currency_code":"USD","in_stock":true},{"title":"Single Book \/ XL","offer_id":55474359861539,"sku":"yvb1786770186312","price":37.89,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0984\/8858\/2435\/files\/pre-owned-taxes-for-dummies-2024-edition-paperback-by-eric-tyson_1.webp?v=1786770188"},{"product_id":"pre-owned-the-champion-leader-harnessing-the-power-of-emotional-intelligence-to","title":"Pre-Owned The Champion Leader: Harnessing The Power Of Emotional Intelligence To","description":"\u003cp\u003ePre-Owned The Champion Leader: Harnessing The Power Of Emotional Intelligence To Build High (Paperback) By Christopher D Connors\u003c\/p\u003e \u003ctable class=\"product-description\"\u003e\n\u003ctr\u003e\n\u003cth\u003eGeneral Specification\u003c\/th\u003e\n\u003ctd\u003eSingle Book\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eLanguage\u003c\/th\u003e\n\u003ctd\u003eEnglish\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003e9781394211333. Pre-Owned\u003c\/th\u003e\n\u003ctd\u003eGood condition. Trade paperback. Language: English. Pages: 320. Trade paperback (US). Glued binding. 320 p. Reestablish the connection between your organization's talent and its leadership In The Champion Leader: Harnessing the Power of Emotional Intelligence to Build High-Performing Teams, bestselling author Christopher D. Connors delivers an invaluable, inspiring discussion of how to adapt to the rapidly changing rules of engagement in the modern workplace. You'll find out why so many employees feel disconnected from their leaders in today's remote and hybrid working environments and how to address that disconnect. Connors explains how to prioritize one-on-one and team conversations focused on understanding employee needs, career development, and wellbeing to help foster a future-focused organization. He also walks you through how to maximize your emotional intelligence and enhance your leadership skills to assist in the development of a high-performing organization that delivers superior results. The Champion Leader also offers: Ways to build adaptability, assertiveness, and empathy in the pursuit of connection between your organization's employees and its leadership Strategies for developing self-awareness of how you show up and model leadership for others in your organization Research-backed insights on how to improve your self-confidence to create a culture of camaraderie and connection Techniques for engaging with and supporting people to improve employee retention and recruitment The Champion Leader is an inspiring and insightful resource for managers, executives, and all business leaders seeking to become more emotionally intelligent for themselves-and to give that gift to everyone in their organization. The Champion Leader is an essential guide to solidifying your leadership foundation.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e","brand":"My Store","offers":[{"title":"Single Book \/ XS","offer_id":55474359894307,"sku":"pum1786770186439","price":15.48,"currency_code":"USD","in_stock":true},{"title":"Single Book \/ S","offer_id":55474359927075,"sku":"nkl1786770186440","price":15.48,"currency_code":"USD","in_stock":true},{"title":"Single Book \/ M","offer_id":55474359959843,"sku":"piu1786770186441","price":15.48,"currency_code":"USD","in_stock":true},{"title":"Single Book \/ L","offer_id":55474359992611,"sku":"xmf1786770186442","price":15.48,"currency_code":"USD","in_stock":true},{"title":"Single Book \/ XL","offer_id":55474360025379,"sku":"vcy1786770186440","price":15.48,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0984\/8858\/2435\/files\/pre-owned-the-champion-leader-harnessing-the-power-of-emotional-intelligence-to_1.webp?v=1786770188"},{"product_id":"pre-owned-how-to-not-ruin-your-kids-with-money-navigating-the-challenges-of-tra","title":"Pre-Owned How To Not Ruin Your Kids With Money: Navigating The Challenges Of Tra","description":"\u003cp\u003ePre-Owned How To Not Ruin Your Kids With Money: Navigating The Challenges Of Transitioning Wealth In (Paperback) By Mark A Shiller\u003c\/p\u003e \u003ctable class=\"product-description\"\u003e\n\u003ctr\u003e\n\u003cth\u003eGeneral Specification\u003c\/th\u003e\n\u003ctd\u003eSingle Book\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eLanguage\u003c\/th\u003e\n\u003ctd\u003eEnglish\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003e9798990032910. Pre-Owned\u003c\/th\u003e\n\u003ctd\u003eGood condition. Trade paperback. Language: English. Pages: 224. Trade paperback (US). Glued binding. 224 p.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e","brand":"My Store","offers":[{"title":"Single Book \/ XS","offer_id":55474360254755,"sku":"iyt1786770186558","price":20.29,"currency_code":"USD","in_stock":true},{"title":"Single Book \/ S","offer_id":55474360287523,"sku":"zyr1786770186559","price":20.29,"currency_code":"USD","in_stock":true},{"title":"Single Book \/ M","offer_id":55474360320291,"sku":"rbl1786770186560","price":20.29,"currency_code":"USD","in_stock":true},{"title":"Single Book \/ L","offer_id":55474360353059,"sku":"cwa1786770186561","price":20.29,"currency_code":"USD","in_stock":true},{"title":"Single Book \/ XL","offer_id":55474360385827,"sku":"aiy1786770186562","price":20.29,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0984\/8858\/2435\/files\/pre-owned-how-to-not-ruin-your-kids-with-money-navigating-the-challenges-of-tra_1.webp?v=1786770189"},{"product_id":"latinos-creativos-la-inspiradora-historia-de-los-hermanitos-cruz-de-la-pobre","title":"Latinos Creativos: La Inspiradora Historia De Los Hermanitos Cruz... De La Pobre","description":"\u003cp\u003eLatinos Creativos: La Inspiradora Historia De Los Hermanitos Cruz... De La Pobreza Extrema A (Paperback) By Armando Y Jesús Cruz\u003c\/p\u003e \u003ctable class=\"product-description\"\u003e\n\u003ctr\u003e\n\u003cth\u003eGeneral Specification\u003c\/th\u003e\n\u003ctd\u003eSingle Book\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eLanguage\u003c\/th\u003e\n\u003ctd\u003eSpanish\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eAprender de Resiliencia\u003c\/th\u003e\n\u003ctd\u003eConocer�s c�mo enfrentar y superar obst�culos significativos con determinaci�n y trabajo arduo.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eInspirarte como Empresario\u003c\/th\u003e\n\u003ctd\u003eObtendr�s ideas sobre c�mo transformar desaf�os en oportunidades y aplicar estrategias efectivas en el mundo de los negocios.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eTener tu Propia Gu�a\u003c\/th\u003e\n\u003ctd\u003eDescubrir�s principios y pr�cticas que pueden ayudarte a alcanzar tus metas personales y profesionales.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eMotivarte para el Cambio\u003c\/th\u003e\n\u003ctd\u003eEncontrar�s inspiraci�n para hacer mejoras en tu vida y en tu carrera a trav�s de la experiencia de los Hermanitos Cruz.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e","brand":"My Store","offers":[{"title":"Single Book \/ XS","offer_id":55474360058147,"sku":"pye1786770186576","price":41.94,"currency_code":"USD","in_stock":true},{"title":"Single Book \/ S","offer_id":55474360090915,"sku":"rwt1786770186577","price":41.94,"currency_code":"USD","in_stock":true},{"title":"Single Book \/ M","offer_id":55474360123683,"sku":"wpq1786770186578","price":41.94,"currency_code":"USD","in_stock":true},{"title":"Single Book \/ L","offer_id":55474360156451,"sku":"ken1786770186579","price":41.94,"currency_code":"USD","in_stock":true},{"title":"Single Book \/ XL","offer_id":55474360189219,"sku":"cdw1786770186580","price":41.94,"currency_code":"USD","in_stock":true},{"title":"Single Book \/ 20Y","offer_id":55474360221987,"sku":"gwh1786770186581","price":41.94,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0984\/8858\/2435\/files\/latinos-creativos-la-inspiradora-historia-de-los-hermanitos-cruz-de-la-pobre_1.webp?v=1786770188"}],"url":"https:\/\/www.pineandlinen.shop\/collections\/business-investing.oembed","provider":"My Store","version":"1.0","type":"link"}